Shipping policy
Lightora – Delivery Information
At Lightora, every order is packed with care — from our facility to your doorstep. Whether you’ve ordered lamps, wall lights, decorative lighting, or home illumination essentials, we make sure your items arrive safely, securely, and ready to brighten your space.
🚚 Delivery Options & Shipping Costs
Shipping fees are calculated automatically at checkout based on your location and order weight or size.
Standard Delivery: ~4 working days
Express Delivery: ~3 working days
Priority Delivery: ~2 working days
📍 Delivery times may vary for remote or rural locations.
📦 Packaging & Handling
Every Lightora order is:
- Carefully packed using protective materials designed to help prevent transit damage
- Securely sealed to keep items safe and presentable on arrival
- Handled with care to ensure your lighting products arrive in excellent condition
🎁 Sending a Lightora order as a gift?
You may be able to add a personalized message or choose gift-style packaging at checkout, where available.
Orders containing multiple items may be shipped together unless requested otherwise.
📅 Delivery Schedule
Delivery Days: Monday to Friday
No Deliveries: Saturdays, Sundays, or public holidays
Order Cut-Off Time:
- Orders placed before 1:00 PM ship the same business day
- Orders placed after 1:00 PM ship the next business day
⚠️ Important Notes
Remote Areas: Additional delivery time or extra fees may apply
Missed Deliveries: Redelivery charges may apply if delivery attempts are unsuccessful
Damaged or Incorrect Items: Please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly
📦 Track Your Order
Once your order has shipped, you’ll receive a tracking link via email or SMS so you can monitor delivery in real time.
💬 Need Assistance?
Have questions about shipping or need a custom delivery request?
👉 Visit our Contact Us page and our team will make sure your Lightora delivery is smooth from start to finish.