Terms of service

Lightora – Terms & Conditions

Welcome to Lightora — where modern design and innovative lighting come together to transform your space.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Lightora customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (such as email).

2. Applicability

These Terms apply to all purchases made through the Lightora website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: GOCHME SOLUTIONS LIMITED
Registered Address: RM03, 24/F, HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK
HONG KONG
Registration: 79881996

4. Our Offer

At Lightora, we are committed to:

  • Offering thoughtfully designed lighting products, including lamps, wall lights, and decorative lighting, with accurate descriptions and high-quality images
  • Providing transparent pricing, including applicable taxes and shipping costs displayed at checkout
  • Keeping product availability and stock information up to date

5. Order Process

  • Orders are confirmed once full payment is received
  • A confirmation email will be sent after successful checkout
  • Payments are securely processed through trusted third-party providers
  • Lightora reserves the right to cancel orders due to suspected fraud, pricing errors, or stock limitations

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery (where applicable).

Products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect
  • Items must be returned in original, undamaged condition
  • Approved refunds will be issued to the original payment method

8. Pricing

  • All prices are listed in USD
  • Lightora reserves the right to correct pricing errors at any time
  • International customers are responsible for customs duties, taxes, or import fees

9. Product Quality & Warranty

Each Lightora order is quality-checked before dispatch.

Product images aim to reflect actual colors, brightness, and materials as accurately as possible. Variations may occur due to lighting conditions, screen settings, or product finishes.

Any issues must be reported within 14 days of delivery.

Warranty does not cover:

  • Misuse or improper installation
  • Normal wear and tear
  • Electrical damage due to incorrect usage
  • Exposure to moisture or environmental damage

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout
  • Standard delivery may take up to 30 days, depending on location
  • Customers will be notified of delays or stock-related issues
  • If delivery is not possible, a replacement or refund may be offered

11. Payments

  • Full payment is required at checkout
  • We accept major credit/debit cards, PayPal, and secure payment methods
  • For payment-related concerns, please contact our support team

12. Complaints & Customer Support

  • Issues must be reported within 7 days of receiving your order
  • Our support team aims to respond within 14 business days
  • Valid complaints may be resolved via replacement, repair, or refund

13. Dispute Resolution

Lightora aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator where applicable.

14. Force Majeure

Lightora is not liable for delays or failures caused by events beyond our control, including natural disasters, courier disruptions, or supply chain interruptions.

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide greater protection.

16. Changes to Terms

Lightora reserves the right to update these Terms & Conditions at any time. The latest version will always be available on our website and will take effect immediately upon posting.